We may collect, use, hold and disclose personal information, and credit-related information about you for the purposes of arranging or providing credit to you, assessing whether to accept a guarantee of credit from you, managing that credit, direct marketing of products and services by us, complying with laws and managing our relationship with you. We may collect this information from you or from third parties.
We are also required to collect your personal information to comply with our obligations under Australian law, including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
Credit information includes information such as the type and amount of credit provided to you, repayment history information, default information (including overdue payments) and court information. Credit eligibility information is credit reporting information supplied to us by a credit reporting body, and any information that we derive from it. Collectively, we refer to this as ‘credit-related information'. Personal information includes any information or an opinion from which your identity is apparent or reasonably apparent.
The privacy policies and credit reporting policies contain information about how you may access or seek correction of your personal information and credit-related information, how that information is managed, how you may complain about a breach of your privacy and how that complaint will be dealt with.
They also contain information on ‘notifiable matters' including things such as the information we use to assess your creditworthiness, the fact that CRBs may provide your personal information and credit-related information to credit providers to assist in an assessment of your credit worthiness, what happens if you fail to meet your credit obligations or commit a serious credit infringement - including our right to report a default or a serious credit infringement to CRBs, your right to request that CRBs not use your credit-related information for the purposes of pre-screening credit offers, and your right to request a CRB not to use or disclose credit-related information about you if you believe you are a victim of fraud.
Consumer and commercial credit information
We may exchange your commercial and consumer credit-related information with entities listed below to assess an application for consumer or commercial credit and manage that credit. In particular, we can obtain credit-related information about you from a CRB providing both consumer and commercial credit-related information.
Exchange information with credit providers
We may exchange your personal information and credit-related information with other credit providers for the purposes of assessing your creditworthiness, credit standing, and credit history or credit capacity.
Disclose information to guarantors
We may disclose your personal information and credit-related information to any person who proposes to guarantee or has guaranteed repayment of any credit provided to you.
The CRBs identified below
Finance brokers, mortgage managers, and persons who assist us to provide our products to you
Financial consultants, accountants, lawyers and advisers
Any industry body, government authority, tribunal, court or otherwise in connection with any complaint regarding the approval or management of your lease or loan – for example if a complaint is lodged about us
Businesses assisting us with funding or servicing of loans, including to obtain a credit report about you from one or more Credit Reporting Bodies
Entities to whom we outsource some of our functions
Trade insurers, other insurers, valuers and debt collection agencies
Any person where we are required by law to do so
Any of our associates, related entities or contractors
Your referees, such as your employer, to verify information you have provided
Any person considering acquiring an interest in our business or assets
Any organisation providing online verification of your identity
We may disclose personal information about you to an organisation, including CRBs, providing verification of your identity, including on-line verification of your identity. The organisation will give us a report of whether that personal information matches personal and credit-related information held by the organisation. If we use these methods and are unable to verify your identity in this way we will let you know. We may also use information about your Australian Passport, state or territory driver licence, Medicare card, citizenship certificate, birth certificate, and any other identification documents to match those details with the relevant registries using third party systems and record the results of that matching.
We may disclose your personal information, and credit-related information to overseas entities including related entities and service providers located overseas including in USA, Canada, India, Ireland, the United Kingdom or the Philippines. Overseas entities may be required to disclose information to relevant foreign authorities under a foreign law. More information on overseas disclosure may be found in the entities' privacy policies.
Storage and Security
We may store your personal information and credit-related information in cloud or other types of networked or electronic storage and will take reasonable steps to ensure its security. However, it is not always practicable to find out where your information may be accessed or held, as electronic or networked storage can be accessed from various countries via an internet connection.
Credit Reporting Bodies
We may exchange your personal information and credit-related information with the following CRBs listed below. The information may be included in reports that the CRBs give other organisations (such as other lenders) to help them assess your credit worthiness. Some of the information may adversely affect your credit worthiness (for example if you have defaulted on your loan) and accordingly, may affect your ability to obtain credit from other lenders.
Equifax Australia Pty Ltd (http://www.equifax.com.au/privacy)
We may send you direct marketing communications and information about products and services offered by us, partners or suppliers. This may include, but is not limited to, email, SMS, regular mail, social media and other digital channels. If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so. You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us. You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received. You may also update your personal information by editing your online profile. You may also receive marketing communications by post, email, SMS , direct and digital channels from our partners and suppliers. We do not provide your personal information to any other organisations for the purposes of direct marketing.
You consent to receiving documents from us, and communicating with us, electronically.